Giving feedback or making a complaint as an NDIS participant isn’t about being difficult — it’s about ensuring you receive the quality care and respect you deserve. At ACEE Health Services, we believe that every voice matters and that honest communication helps improve services for everyone. In this blog, we break down what feedback and complaints mean in the NDIS world, how to make your voice heard safely, and what we do with the feedback we receive.
Why Feedback and Complaints Are Essential in the NDIS
Help providers improve quality of care
Ensure participant rights are protected
Create accountability and transparency
Strengthen trust between providers and participants
Feedback — both positive and negative — is a powerful tool for change. It gives you control and shapes how services are delivered now and in the future.
Types of Feedback You Can Provide
A compliment about a support worker or service
A suggestion to improve a process or experience
A concern or dissatisfaction with your service
A serious complaint about a breach of standards or safety
You don’t have to wait until something goes very wrong. Your input is valuable at every stage.
Types of Feedback You Can Provide
- Start by speaking directly with the provider. A good provider, like ACEE Health Services, will welcome your honesty.
- Submit your feedback in writing — via email, feedback form, or phone.
- If unresolved, contact the NDIS Quality and Safeguards Commission:
📞 1800 035 544
You can remain anonymous or confidential if you choose.
How ACEE Health Services Handles Feedback and Complaints
All feedback is documented and acknowledged within 2 business days
Complaints are handled with professionalism, privacy, and zero retaliation
We investigate issues quickly and work toward fair solutions
We see complaints as growth opportunities — not personal attacks
We even review feedback monthly to improve our services and train our team.
How ACEE Health Services Handles Feedback and Complaints
All feedback is documented and acknowledged within 2 business days
Complaints are handled with professionalism, privacy, and zero retaliation
We investigate issues quickly and work toward fair solutions
We see complaints as growth opportunities — not personal attacks
We even review feedback monthly to improve our services and train our team.
Your Rights as an NDIS Participant You have the right to
Be treated with dignity and respect
Speak up without fear
Have your complaint investigated fairly
Receive services that are safe and of high quality
Let’s Work Together to Build Better Support At ACEE Health Services, we view every bit of feedback as a step toward better care. If something’s not right — or even if it is — we want to know.
Share your thoughts with us today:
📧www.aceeservices.com.au
📞0414 214 670
🌐 info@aceeservices.com.au
Your care. Your voice. Your power.