NDIS After Hours Crisis

Our Services

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We're Here When You Need Us Most—24/7 Support You Can Count On

At ACEE Health Services, we understand that support needs don’t always fit into business hours. That’s why our After-Hours Crisis Support is designed to ensure NDIS participants receive safe, timely, and professional care whenever a crisis arises—day or night.

Whether it’s a sudden emotional distress, an urgent need for care, or a situation that can’t wait until morning, you are never alone.

After-Hours Crisis Support is immediate, short-term assistance provided outside of standard support hours—usually evenings, nights, weekends, and public holidays. This service ensures you’re covered during moments of high stress, risk, or vulnerability.

We respond to:

  • Sudden behavioural or emotional crises

  • Accidents or medical concerns

  • Urgent personal care needs

  • Unexpected changes in support or living arrangements

  • Welfare checks and overnight monitoring

  • Emergency coordination or escalation

Our trained support staff work calmly and quickly to help you stabilise the situation, stay safe, and get the care you need.

This support is available to:

  • NDIS participants who require urgent assistance outside normal hours

  • Carers or family members concerned about a participant’s wellbeing

  • Supported Independent Living (SIL) residents needing overnight support

  • Organisations needing after-hours backup for participants under their care

If your plan includes core supports or crisis management needs, our team will work with your support coordinator or case manager to make this service available and seamless.

You’re Never Alone –We’re Just a Call Away

Life can be unpredictable—but with ACEE Health Services, you’ll never have to face it without support. Our After-Hours Crisis team is here to respond, stabilise, and care when it matters most.