FAQ

Frequently Asked Questions

At ACEE Health Services, we understand that navigating the NDIS can feel overwhelming—especially if you’re just getting started. That’s why we’ve compiled answers to the most common questions from participants, families, and support coordinators. Whether you’re exploring your options or already have an NDIS plan, this FAQ section will help you understand how we can support your journey toward independence, inclusion, and a better quality of life.

If you can’t find the answer you’re looking for, feel free to reach out—our friendly team is always happy to assist.

At ACEE Health Services, we focus on personalised, consistent care—not just ticking boxes. We take the time to understand your goals and match you with staff who truly care, so you can live more independently and confidently.

Yes, ACEE Health Services is a fully registered NDIS provider. We meet all the necessary quality and safety standards set by the NDIS Quality and Safeguards Commission.

Yes. You have full choice and control. If something isn’t working, we’ll work with you quickly and respectfully to adjust your services or match you with a new team member.

We take a person-centered approach to every support plan. From the very first conversation, we listen carefully to your goals, preferences, cultural background, and lifestyle.  We regularly review and adapt your services to ensure they continue meeting your changing needs.

Yes, absolutely. All our support workers and staff are carefully vetted, fully trained, and qualified to deliver NDIS services. They hold up-to-date certifications such as First Aid, CPR, NDIS Worker Screening, and relevant disability support training. We also provide ongoing professional development to ensure our team remains up to date with best practices in disability care.

All our team members undergo:
✅ National Police Checks
✅ NDIS Worker Screening
✅ First Aid/CPR Certification
✅ Ongoing training in manual handling, medication administration, seizure support, and more

We currently serve multiple regions across , NSW, QLD, VIC, NT Contact us to confirm if we’re available in your location.

Yes, we offer after-hours and weekend support to ensure you’re never left without help when you need it most—including during crises or overnight care.